Full Service Dealership Program Frequently Asked Questions

Full Service Dealership Program
Frequently Asked Questions

Answers:

The machines at my dealership work fine. What are the advantages of your machines?

Your machine may work alright, but there are three great reasons why you need ours:

1. Branded Logo. Having a machine with your name in lights will improve your image. It will look like a part of your dealership, not an afterthought.

2. Profitability. Has anyone ever told you that auto dealerships are one of the top three vending areas? You have a great vending location. Are you getting your share of the profit?

3. Better vending experience. You deserve a better vending program. We are the oldest and the largest vending manufacturer. We are the manufacturing company and the management company. We don't want you to ever have to worry about your vending machines again. They will be stocked and serviced properly.

What do you mean by saying,"Full Service"?

"Full Service" means that we will locate a vendor from our database of over 11,000 qualified vendors to service your account. They will purchase the equipment, install it and service it to your complete satisfaction. For machines with local market pricing we will pay you a percentage of everything that is purchased from your machines each quarter.

What is the "catch"?

There isn't a catch! The vendor makes money off your sales, you make a commission from your sales and we make money from selling the machine to the vendor. Everyone makes money!!! A true win � win � win proposition!

Am I required to sign a contract?

We work on performance. If there would happen to be anything that we could not resolve within a 30 day period, we will remove our machines at no cost to you. Our vending operator is making a large investment for new equipment for your dealership, rest assured that you will receive perfect service and 100% satisfaction.

Who will service my location(s)?

We interview our vendors so that they will represent our company very well. We want you to be completely satisfied with your vending experience. We have been serving the vending industry for over 75 years and take it very seriously. If our vendor fails you, we want to know about it. We place 800 numbers on each machine so that you can get a hold of us 24/7.

How do I contact customer service?

National Vending customer service may be reached toll-free at 866-VENDING. Also, service issues and general information requests may be logged and tracked electronically at www.vending.com.

How do I contact customer service?

National Vending customer service may be reached toll-free at 866-VENDING. Also, service issues and general information requests may be logged and tracked electronically at

How do I set up vending at my location(s)?

It's easy--go to the Register Now section of Vending.com, and tell us about yourself, your locations, and where to send commissions. Leave the rest to us. It's that easy.

How many machines can I get?

Each location is individualized, however many locations have two or more machines.

How often will I receive vending commissions?

On a quarterly basis, we will combine vending commission income from all of your locations and issue you, or payees you designate, one check.

What about liability issues?

Liability insurance is carried to protect our clients in the event of vending-related damages. We also monitor safety regulations and licensing requirements.

What commission rates do you pay?

Vending.com pays its customers a percentage of gross receipts. The percentage varies based upon the the number and profitability of machines placed in service.

What does the program cost?

Nothing! We place, stock, and services all vending equipment free of charge.

What if I already have vending service?

We will either replace your existing equipment/vendor, or work with that vendor to convert the current service to the new program.

Will my snack and drink prices go up?

You prices will continue at the market price for your area.

What if I have locations in multiple states?

We currently serve thousands of clients in all 50 States and Canada.

What service guarantee do you offer?

If you are unsatisfied for any reason, we will remove our equipment upon 60 days notice.

What sizes are your vending machines?

We offers various sized machines that fit most locations. All machines are attractive, newer, top-of-the-line-models.

What types of locations are conducive for vending?

We will tailor a program to work for most property/business types including apartments, offices, retail sites, schools, hospitals, and many more.

Who is is responsible for refunding lost money?

We assume responsibility for ensuring that all monies lost are repaid promptly.

Will I save money using your service?

Not just money, you'll also save time! Employees & managers won't spend their time worrying about or dealing with vending issues.