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The Importance of Customer Service in a World of Automation

by Theresa

With the world quickly turning to automation, the value of customer service is more important than ever. The rise in chat bots — a computer program designed to simulate a conversation with human users, especially over the internet — can mean less human interaction. According to Business Insider, roughly 56 percent of consumers worldwide reported a preference in speaking to a human instead of a chatbot. We’ve outlined the importance of customer service in a world of automation.

When you work with National Vending, you not only receive quality vending services, but a complete team of trained individuals that are ready to help. Our knowledgeable staff will work with you from start to finish, ensuring your vending patrons are satisfied.

No matter where you are in the process of coordinating your refreshment solution, we can guarantee your needs will be met when you talk to a National Vending representative. Looking to switch up the products in your machine? Want to add another refreshment service like office coffee or purified water? Get in touch, our team is happy to help find the right fit for you and your business needs.

The service doesn’t stop after the contract has been signed. Each National Vending machine is affixed with a support sticker displaying customer support contact information and a machine ID number. Anytime a patron has a machine concern, our customer support representative is ready to assist. We pride ourselves on the customer service and care we provide to each patron and client.

We know how much it means to our clients to be able to talk to a real human — not an automated attendant. In a world where automation is advancing faster than ever, we at National Vending want you to be able to speak with someone who cares.

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